Frequently Asked Questions

SHIPPING

When will my order ship?

While we will do our best to keep fulfilment times as low as possible, please be aware that current weather conditions across the US may affect delivery speed.

After your payment is verified, it will take an average of 3-5 business days for your order to be shipped. We do our best to ship all orders as quickly as we can. Business Days are considered Monday through Friday, from 9 am to 5 pm EST. From there, shipping time will vary based off the shipping speed chosen at checkout.

Shipping times may be longer than estimates provided by the shipping provider due to holiday volume, inclement weather throughout the country, or staffing shortages. We are unable to guarantee shipping times as they are estimates given to us by the carrier. 

We do our best to fulfill orders in full.  Unfortunately, issues can arise that prevent item(s) from shipping.  In the event that an item is unable to be fulfilled, the item will be removed and refunded from your order, and the remaining items (if any) will be shipped.

I received a notification that my order shipped but there is still no tracking update.

After your order has shipped, it can take up to 48 hours for tracking information to be updated.

I received an email that my order was delivered, but I didn’t receive it. Where is it?

Check your mailbox.  Some orders are sent in bags that can easily fit in your mailbox.

Double check the address you put on your order to ensure it was correct.